When you meet Brad Smith, it won’t take you long to realize why he was chosen as the manager to open and run Jiffy Lube of Indiana’s newest store located in Decatur Township. The first of its kind in Indiana, the new store’s layout is specifically designed for Jiffy Lube Multicare, offering a full-breadth of services such as brakes, tires, and engine repair, in addition to the traditional Jiffy Lube core services.
Officially, Brad has been in the automotive industry for 13 years. However, if you count his years of working on cars with his dad starting around age 9 or 10, his experience actually dates back much further. His passion for taking care of vehicles started when his dad would have him help with simple repairs to brakes, tune-ups, and even recharging air conditioning units.
Before Brad got too busy with the new store opening at Kentucky and Thompson, we caught up with him to ask him a few questions about his role at Jiffy Lube of Indiana.
Q: Why would you recommend Jiffy Lube to customers? A: Everyone sees the Jiffy Lube stores on the corner, but they sometimes don’t realize all that we really do in a quick amount of time. In addition to the fast oil change that people expect, our technicians inspect so many other parts of the guest’s car or truck. A person’s vehicle is their investment. They rely on it to get back and forth to work. They rely on it to pay their mortgage. I take it very seriously that they trust us to take care of that investment.
Q: What is a typical workday like? A: We open at 8:00 am, so I’m usually at the store around 7:00 am, and leave around 6:00-7:00 pm. If you want to be successful, you have to be there and put in the time. It’s important that a manager be present and provide guidance and motivation for the team. I’m a big guy, but I’ll even get down there on the floor to help our team. There’s nothing that I would ask our team to do, that I wouldn’t do myself.
Q: Did you go through Jiffy Lube’s Growing People Through Work training program? A: Yes, it’s an awesome program. All of our people go through this training. The owners of Jiffy Lube of Indiana really care about the people that work for them and take care of us. This makes a big difference. From short-term loans, to providing help when needed, they really have our back.