YOU MUST PRESENT THE ORIGINAL PURCHASE INVOICE AND PROGRAM CERTIFICATE TO SUBMIT CLAIMS FOR REIMBURSEMENT
This Tire Road Hazard Program Road Hazard Program is administered by JTM Automotive Group, dba Jiffy Lube Multicare.
WHAT IS COVERED: This Road Hazard Program is limited to the repair or replacement of Eligible Tires damaged as a result of a road hazard. Eligible Tire(s) are defined as: the tires listed clearly on your original purchase invoice by brand and size for which you purchased a Road Hazard Program from. Your invoice must show that you purchased Road Hazard Protection before any reimbursement will be allowed or services performed.
TERM OF COVERAGE: This Road Hazard Program covers Eligible Tires for a term of 36 months from the Road Hazard Program purchase date printed on your Invoice, or until any part of the tire tread that comes in contact with the road has a tread depth of 2/32 or less, whichever occurs first Coverage Term.
WHAT IS ROAD HAZARD DAMAGE? Road hazard damage occurs when a tire fails during the course of driving in a legal manner on a road maintained by state or local authority. Nails, glass and potholes are the most common examples of road hazards.
WHAT ARE THE BENEFITS? This Road Hazard Program provides reimbursement as defined below for flat tire changing assistance, flat tire repair, and/or tire replacement, up to the original purchase price of the tire or the replacement tire price, whichever is less, not to exceed a maximum of $400.00 Benefit Limit during the Coverage Term, when an eligible tire is damaged by a road hazard.
WHAT ARE THE LIMITATIONS?
Your original purchase invoice must include the following:
o Tire Servicing Facility Name, address, and phone number. Your full name, address, and signature
o The year, make, model, and mileage of your vehicle
o The brand, type, size and DOT number of each tire
o The purchase of the Road Hazard Program
Under no circumstances will the eligible reimbursement amount exceed the Benefit Limit.
WHERE YOU CAN OBTAIN SERVICE: Whenever possible you should return your vehicle to the original selling dealer. If you cannot return your vehicle to the original selling dealer, you may contact Jiffy Lube of Indiana at 1-800-543-5823 during normal business hours to receive assistance locating the nearest tire servicing facility.
FLAT TIRE CHANGING ASSISTANCE: During the Coverage Term, you are eligible for reimbursement up to $75.00 for roadside flat tire changing assistance provided by a licensed service provider of your choice when an Eligible Tire is damaged by a covered road hazard. Flat tire changing assistance is strictly limited to the roadside installation of your useable spare tire. You must have a useable spare tire. You are solely responsible for towing or other parts and services. This benefit applies only to motorized passenger vehicles and specifically excludes trailers. Flat tire changing assistance is limited to the reimbursement of one (1) incident during the Coverage Term per Road Hazard Registration Number.
FLAT TIRE REPAIR: If an Eligible Tire is damaged due to a covered road hazard during the Coverage Term and can be safely repaired per industry standards and guidelines, the tire may be repaired by the original or any tire servicing facility. The permanent patch/plug and the labor to perform the repair will be covered up to $20.00 per tire, per occurrence. You are responsible for any additional amounts including, but not limited to, mounting, balancing, taxes and miscellaneous fees. Reimbursement is limited to two (2) flat tire repair claims during the Coverage Term per Tire with Coverage. The Road Hazard Program will remain in effect for the repaired tire for the remainder of the Coverage Term. It is not necessary to contact the Administrator before having a flat tire repaired.
TIRE REPLACEMENT: If an Eligible Tire is damaged due to a covered road hazard during the Coverage Term and cannot be safely repaired per industry standards and guidelines, it will be replaced with an exact make/model of tire if available. If not available, a comparable quality tire will be installed. When a tire failure occurs during the first 12-month period of the Coverage Term, the tire will be replaced with coverage up to 100% of the Benefit Limit. When a tire failure occurs during the second 12-month period, the tire will be replaced with coverage up to 50% of the Benefit Limit. When a tire failure occurs during the third 12-month period, the tire will be replaced with coverage up to 25% of the Benefit Limit. You are responsible for any additional charges including, but not limited to, mounting, balancing, valve stem, taxes, disposal, and miscellaneous fees. IF YOU DESIRE TO INCLUDE THE REPLACEMENT TIRE IN THE ROAD HAZARD PROGRAM, YOU MUST PURCHASE ROAD HAZARD FOR THE REPLACEMENT TIRE.
YOUR RESPONSIBILITIES:
- Properly care for and maintain your tires, including ensuring tires are operated at proper inflation pressures.
- Use all reasonable means to protect your tires from additional damage.
- Contact the Administrator at 1-800-543-5823 for prior authorization and a claim number before replacing a damaged tire.
- Furnish such information as may be required.
- Incur only expenses which are authorized in advance.
- Payment of all expenses and costs not covered by this Road Hazard Program.
- If a tire needs to be replaced and prior authorization cannot be obtained because the damage has occurred outside of the Administrators normal business hours, you may elect to wait for authorization or proceed with a tire replacement. In order to be eligible for reimbursement: (1) if replaced, the damaged tire must be retained, AND (2) the Administrator must be contacted within 3 business days. There is no guaranteed eligibility.
WHAT YOU MUST DO TO MAKE A CLAIM WHEN AN ELIGIBLE TIRE IS DAMAGED:
- For flat tire changing assistance reimbursement, submit a copy of your original purchase invoice and a copy of the paid invoice from a licensed service provider. The invoice must be dated and include the service providers name, address and telephone number and the year, make and model of your vehicle. Submit claims by fax to 1-888-581-8828, by email to guestservices@jiflube.com or by postal mail to: Jiffy Lube of Indiana, 1300 Airport North Office Park, Suite A, Fort Wayne IN 46825.